COMMUNICATION - CHAPTER 8

Is communication so important to ensure success in our business? YES! It is. In fact, communication is used by us on a daily basis. So now, what exactly are we focusing on Chapter 8? Yes, you got that right, none other than learning about the types of communication as well as the process.

There is nothing complicated about this chapter, so just sit back, relax and enjoy scrolling down to view all the important elements in this chapter

First of all, let's look at the process.

These 9 elements that are crucial for you to know in the communication process. Understanding each elements ensure the success of transfering information between sender and reciever.

Moving on!

The picture above identify the two different classification of communication in the organization. We have Formal Communication or also known as the Flow of Communication between the organizational structure and we have the Informal Communication or also known as Grapevines.

Remember there is one element in the communication process that we called as NOISE? It is part of the barrier in ensuring a successful communication. Understanding the barriers will help us to find ways on how to overcome it. There are quite a few more barriers when engage in the communication process. You can read about it more here.

Now, let's look at Interpersonal Communication. Easy peasy, we have four categories here: Verbal, Non-Verbal, Written and Technological.

Having said that, students always got mixed up between verbal and non-verbal, written and technological. How many of you here thinks that email is a Written Communication? If you think email is a written communication, you have to do more reading because it falls under Technological Communication. Anything that uses the advancement of technology in order for us to transmit information is consider as Technological Communication.

So, that's it! We hope you have a clearer view for chapter 8. BUT bear in mind, you need to do your own reading as well for better understanding.

See you in the next chapter! Here some links to videos you can watch from youtube!

1. Fear Of Public Speaking - The One Key To Overcoming It Forever
2. Make Body Langguage Your Superpower